Contracting supplier
Supplier confirmation is pending. Before accepting or paying for a new service, obtain the quotation identifying the legal supplier, geographical address and contact details. A UK website does not establish a UK company.
Existing accepted quotations retain their own supplied version. A new contract requires its quotation, selected schedules, total price and complete terms before acceptance. No liability cap is selected; early start, marketing and portfolio permission are separate.
Enquiries and privacy contact
John-Christopher Delport · HAMMER 360° UK
No agreement or account is needed. Contracting legal capacity and business address await confirmation; this contact does not establish UK incorporation or tax status.
The agreement and supplier
The supplier is the legal person identified in your quotation, trading under the brand shown there. The supplier's legal identity and contact details appear in the quotation and the supplier details accompanying these terms. References to 'we', 'us' and 'our' refer to that supplier. References to 'you' refer to the customer identified in the quotation. Your agreement comprises the accepted quotation, the identified service schedules, the version of these terms supplied before acceptance and any agreed written variations. The quotation identifies the services, price, timing, payment stages and any special requirements. Mandatory rights under applicable law remain unaffected.
Acceptance and advance payment
You may accept a quotation using the stated acceptance method. Where acceptance is by payment, the quotation and applicable terms must first have been made available to you, and the payment must clearly relate to that quotation. We will provide a record of the accepted agreement. For a website package expressly using the 50/50 arrangement, 50% is payable on acceptance to reserve the agreed work and begin production, with the balance payable after approval of completed scope and before final launch or handover. The advance is credited to the project price. Different milestones, including event milestones, apply only where stated in the quotation. An advance payment is not automatically forfeited if a project ends. Cancellation and service-failure provisions below determine any amount properly retained or refunded. Any request to begin during a statutory cancellation period is recorded separately where required.
Scope and changes
We will provide the deliverables and included services identified in the quotation. A feature is included when the agreed scope says it is included. Requests for additional pages, integrations, production, locations or functionality will be assessed and priced before additional work is undertaken, except for a separately agreed urgent-response arrangement. We will identify the change, charge or estimate, and any effect on delivery. Your authorised contact must approve chargeable changes. We will not retrospectively charge for a courtesy expressly offered without charge merely because a disagreement later arises.
Production timetable
Where the quotation states a one-week production target, that target applies to the specified package from the agreed ready-to-start date. Readiness requires the agreed advance, necessary content and access, scheduled production availability and other dependencies listed in the quotation. The quotation will state whether its period means working or calendar days. If a dependency, agreed change or other event affects delivery, we will tell you promptly, explain the effect and agree or communicate a reasonable revised timetable as appropriate. A dependency does not excuse delay caused by our own failure to perform our responsibilities. A time-critical event retains its agreed event date unless a change is agreed.
Client information and access
You will provide accurate business information, authorised brand assets, required content, access permissions and timely feedback reasonably needed for the agreed work. You must have authority to provide materials and instruct us to use relevant accounts. Access should be provided through appropriate invitations or secure channels. You will check the business facts and content presented for approval. We remain responsible for errors we introduce and for checks expressly included in our scope. Your approval does not remove rights relating to defects that were not reasonably apparent or rights that cannot lawfully be excluded.
Shoots, venues and additional production
The quotation records the included shoot duration, locations, deliverables and any included travel. Dates depend on availability and the agreed schedule. Please tell us promptly if access, participants or preparations change. Extra locations, time or production days require an agreed price or an approved application of the quoted rate. If a shoot needs to be moved or cancelled, we will apply the cancellation/rescheduling provisions fairly, considering the actual circumstances and costs. We will maintain safe working practices. A client is not automatically responsible for every loss or damage caused by any guest or third party; responsibility depends on the relevant conduct and applicable law.
Review and additional work
Where included in the quotation, one review round means one consolidated set of feedback on the completed initial presentation for minor wording, content or layout refinements within the agreed scope. Please nominate one authorised contact to consolidate feedback. Additional discretionary changes may be charged at the rate stated in the quotation; the applicable currency and amount must be stated in your quotation. We will obtain approval before chargeable extra work and keep an appropriate record. Correcting our errors or work that does not meet the agreement is not automatically a paid revision and does not consume the included discretionary review round.
Approval, payment and handover
Approval is an identifiable communication from your authorised representative or the recorded acceptance action. We will provide a reasonable opportunity to review the agreed deliverables and raise material issues. Silence alone does not automatically approve defective work or waive your rights. For the agreed website payment arrangement, final launch and the release of unpaid final deliverables may depend on cleared payment of the properly due balance. We will address material non-conformance through the service-remedy process. This provision does not permit us to confiscate your pre-existing assets, fabricate charges or deny non-excludable remedies.
Hosting and maintenance
Where the quotation includes the first service year, the start and end dates will be stated. Renewal price, currency, tax treatment and service anniversary are stated in your agreement. The maintenance schedule specifies hosting, SSL support, server-side maintenance, system health and basic upkeep actually provided, together with any usage allowance and support arrangement. It does not promise unlimited development, unlimited cloud consumption or uninterrupted availability unless an expressly defined commitment says so. Additional work and third-party charges require the stated contractual basis and appropriate notice or approval. Renewal information, price changes and cancellation will be handled under the applicable agreement and law. We will not silently shorten an included year or impose a new fixed term without the required agreement.
Client content editor
Where included, you can update the approved editable fields through the supplied content-management area. These may include text, contact details, selected images and other agreed content. The editable-field schedule identifies the available controls. You are responsible for your authorised users' content decisions and access practices, while we remain responsible for supplying the agreed functionality with reasonable care. A field editor is not a promise of unrestricted source-code editing or an unlimited page builder. Additional structural changes are handled through the change process.
Third-party services and costs
The quotation identifies included and excluded services such as domains, Titan email, paid software, stock media, integrations and platform fees. It also identifies who owns or controls the relevant account and who pays ongoing charges. An item expressly included in the quotation is not excluded by this general clause. Third-party services can change, suspend or fail. We will communicate material effects known to us and take reasonable steps within our agreed responsibilities. We do not guarantee another provider's independent performance, but remain responsible for our own selection, configuration, integration or support obligations under this agreement.
Copyright, platform rights and final deliverables
You retain your rights in materials you provide, including your name, logos, pre-existing content and business records. You grant us the permissions reasonably needed to perform the agreed work. Ownership of personal information is not asserted through this copyright clause; privacy and data-processing responsibilities apply separately. We retain rights we lawfully hold in our existing platform, reusable code, templates, systems and production methods. Third-party software, stock media, fonts and other licensed components remain subject to their owners' rights and applicable licence terms. For commissioned work, ownership depends on authorship, employment, joint creation and any valid written agreement. The quotation must identify the rights retained by the supplier and the rights licensed or assigned to you. The supplier must obtain the necessary rights from actual creators. Client ownership or a separate signed assignment applies where expressly agreed. After payment of amounts properly due for the relevant final deliverables, you receive the licence stated in the quotation for their intended business use. Unless the quote limits that use clearly and lawfully, the final-media licence permits ongoing use of delivered final exports in your own marketing and operations, including use by your staff and authorised agencies, printers, hosts and publishing platforms acting for you. Ordinary resizing and format conversion needed for those uses are permitted, subject to third-party rights. The licence does not permit resale of our underlying platform or redistribution of stock assets as standalone products. Source code, RAW photographs, LOG footage, project files and unedited production material are deliverables only if expressly included. Hosting access, a final-media licence and a source-code transfer are different rights and will be described separately. Ending hosting does not automatically revoke the paid licence to final media already delivered.
Cancellation and refunds
Please notify us through the contact method stated in your quotation if you wish to cancel or reschedule. Where a statutory right permits cancellation without charge, it applies. Otherwise, we will calculate amounts properly due for work performed and any lawful, reasonable cancellation charge, considering the stage of work, commitments that cannot reasonably be recovered, avoided costs, replacement bookings and other relevant circumstances. We will provide an itemised calculation, avoid charging twice for the same loss and return any refundable balance within the applicable legal period. We may offer credit or an alternative date, but you are not required to accept credit where a cash refund is legally due. Different consequences may apply where cancellation results from our failure to provide the agreed service.
Service problems and remedies
We will perform services with reasonable care and skill and in accordance with the agreement. Where applicable under the Consumer Rights Act 2015, you may require repeat performance within a reasonable time without significant inconvenience, or an appropriate price reduction where repeat performance is impossible or not provided as required. Your statutory remedies remain available. A later recording is not automatically full replacement for a failed time-critical live service.
Liability and proportionate responsibility
We remain responsible for performing our agreed obligations with the care and skill required by law. Nothing in this agreement excludes or limits liability where doing so is unlawful, or removes mandatory consumer rights. No exclusion is intended for fraud, wilful misconduct or gross negligence to the extent such liability cannot lawfully be excluded. Responsibility for a loss depends on the relevant breach or conduct, causation, the nature and amount of loss, reasonable mitigation and the law. We do not accept a cost merely because another supplier invoices it, but will consider reasonably necessary remedial expenditure for which we are legally responsible. Consultation before incurring remedial costs is requested where reasonably practicable; this is not an absolute bar to reasonable emergency mitigation or a statutory remedy. Nothing excludes liability for death or personal injury caused by negligence, fraud or any other non-excludable liability. Consumer rights and fairness requirements remain applicable. No financial cap is imposed by this version.
Client-supplied rights and third-party claims
You will obtain the rights and permissions needed for content you supply or specifically instruct us to use. We are responsible for the rights in material we select within our own scope. If a third-party claim arises from a breach of a party's responsibilities, the parties will provide prompt notice, relevant information and a reasonable opportunity to participate in the response. Any requested reimbursement must be legally justified and proportionate to the responsible party's breach. It does not cover loss caused by our own fault or create an unlimited consumer indemnity. Neither party may bind the other to an admission or settlement without appropriate authority. Any stronger negotiated business indemnity requires a separate, conspicuous and reviewed provision.
Events beyond reasonable control
If an event beyond a party's reasonable control prevents performance despite the precautions reasonably required by the agreement, the affected party will notify the other promptly, explain the effect and take reasonable steps to reduce it. The parties will consider workable alternatives, rescheduling or ending the affected service as appropriate, with charges and refunds determined fairly and under applicable law. Routine equipment problems, foreseeable power interruptions or ordinary scheduling difficulties are not automatically exemptions from precautions or backups we agreed to provide. A new date is not imposed as an automatic substitute for a time-critical event.
Data, confidentiality and retention
We will handle personal information and confidential materials in accordance with the applicable privacy notice, any data-processing schedule and the law. Each party will restrict access appropriately and use the other's confidential information for the agreed purpose. The service schedule states delivery methods, recording access and relevant retention arrangements. We do not promise indefinite storage unless that service is expressly included. Retention may need to continue for legal obligations or a genuine dispute, with access restricted accordingly.
Portfolio and publicity
Permission to deliver your project is separate from permission to use it in our own publicity. Any portfolio permission will identify the material and intended use. Sensitive private events, memorials, private attendee footage and identifiable children will not be treated as automatic portfolio material merely because the client accepted the service terms.
Suspension, ending hosting and handover assistance
Where payment or a material breach affects continuing services, we will use the agreed notice and remedy process before a proportionate suspension, unless urgent action is reasonably needed to address a security or unlawful-use issue. We will explain the action and restoration requirements. Ending services does not transfer ownership of your domain or pre-existing materials to us. The agreement will describe the export or handover of your accessible business data, any agreed migration assistance and legitimate outstanding charges. We will not use invented fees or unreasonable obstruction to hold client-owned assets hostage.
Complaints, disputes and notices
Use the supplier contact shown in your quote to raise a concern, identifying the project and what happened. We will acknowledge and investigate it and aim to propose a practical resolution. This process does not prevent access to a competent court, regulator, ombud or other remedy available under applicable law. Raising a complaint does not itself create a debt for our time spent defending it. Legal costs, interest and other claimed amounts are recoverable only where the agreement and law validly permit them or they are awarded. This clause does not suppress honest reviews, lawful complaints or disclosure to advisers and authorities.
Governing law, validity and updates
The quotation identifies the applicable jurisdiction and supplier. Mandatory protections that apply despite a chosen law are preserved. No compulsory foreign forum is imposed on consumers in a way that unlawfully removes their rights. The quote expires on the date shown. Where a calendar-month validity period is used, the system calculates and prints an explicit expiry date. Updating website terms does not retrospectively alter an accepted agreement. Material changes to an existing agreement require the appropriate notice and agreement or other lawful basis.
Live service and recording scope
Your event schedule identifies the live broadcast, recording, sound, presentation, photography and editing services you have booked. Streaming and recording are separate outputs. An output is included only where the schedule says so. The schedule also identifies the event time, venue, access arrangements, production hours, authorised event contact and delivery dates.
Dependencies and resilience
A live broadcast depends on the agreed production equipment, venue access, power, connectivity and destination platform. The schedule identifies who provides each dependency and the backup arrangements included. We remain responsible for competent preparation, operation and monitoring within our scope and for the precautions we agree to provide. Client-supplied facilities and third-party platforms do not remove our responsibility for our own failures.
Agreed contingencies
If a problem affects transmission, we will take reasonable steps to restore service and contact the authorised event representative where practical. The schedule can authorise options such as a lower transmission quality, an alternative connection or destination, a revised link, audio-only delivery or later delivery of an available recording. We will explain material changes and record urgent decisions. A contingency choice does not itself waive a remedy for a material failure.
Music, slides and third-party media
Rights to play material in a room, include it in a film, transmit it live and retain it in an online replay may differ. Before the event, the parties will identify the content to be used and the permissions each is responsible for obtaining. We may decline, mute or replace material where the required authority is missing, with advance discussion where practical. A licence or the client's request does not guarantee that a platform will not block or interrupt content.
Privacy and private events
The schedule identifies whether the event is public, unlisted, password-protected or otherwise restricted. An unlisted link can be shared and is not a guarantee of confidentiality. We will agree audience access, recording availability and appropriate notices or permissions for participants. Separate permission is needed for our promotional use of private or sensitive event material.
Service failure and mitigation
If the agreed live service materially fails, we will preserve available evidence and recordings, investigate the cause and propose an appropriate remedy. A later edit does not necessarily replace the value of live attendance. We will consider what was delivered, the importance and extent of the failed service and applicable rights. Any claim for substitute services or other remedial expense will be assessed on legal responsibility, causation, reasonable necessity, reasonable cost and mitigation. Please consult us beforehand where reasonably practicable; genuine urgency will be taken into account.
Meetings and participation
The chair, company or association controls notice, quorum, voter eligibility, proxies and meeting decisions unless a separately qualified role is contracted. We remain responsible for competent delivery of the technical tools in scope. A one-way livestream is not a promise of two-way participation, and attendee counts alone do not establish lawful quorum.
Client data-processing schedule
The quotation identifies the hosted service, duration, documented instructions, purposes, categories of data and people affected. Where we process on your instructions, access is limited to authorised personnel bound by confidentiality. Agreed subprocessors must have appropriate obligations and safeguards. We assist with rights requests, security incidents and compliance evidence within the agreed service. International transfers require the applicable safeguards. On ending services we arrange agreed return or deletion, subject to legal retention and restricted backups. Our own billing, security and independently authorised marketing are separate controller/responsible-party activities.